House rules

Góralski Groń Cabins
ul. Groń 303 D-F, 34-512 Witów

Dear Guests,
we are delighted that you have chosen to stay at Góralski Groń. We want your stay to be a time of rest, relaxation and pleasant memories. These House Rules have been created to ensure the safety, comfort and peaceful enjoyment of all our Guests.

Making a reservation or beginning your stay means that you have read and accepted these House Rules.

§ 1. General provisions

1. These House Rules set out the terms and conditions for using the cabins and facilities belonging to Góralski Groń, hereinafter referred to as the “Property”.

2. The owner of the Property is: Sławomir Zatorski.

Masłów Pierwszy ul. Świętokrzyska 3, 26-001 Masłów,
NIP: 6570005279
e-mail: info@goralskigron.com
tel.: +48 605660696

3. These House Rules apply to all persons staying on the Property, including Guests making reservations and those accompanying them.

4. The person making the reservation must be at least 18 years old and is responsible for ensuring that everyone staying with them at the Property complies with these House Rules.

5. The Property provides short-term accommodation in holiday cabins.

§ 2. Reservations and paymen

1. Reservations can be made through the website, by telephone, by email or through booking platforms cooperating with the Property.

2. Reservation conditions, particularly the price, payment deadline, deposit amount and cancellation policy, may vary depending on the selected offer and are presented to the Guest before making a reservation.

3. A reservation becomes binding once it has been confirmed by the Property and the required payment has been made within the specified deadline. 4. Failure to pay the required amount by the deadline may result in the cancellation of the reservation without further notice, unless the conditions of the selected offer state otherwise.

5. The remaining balance for the stay must be paid no later than the deadline specified during the reservation process or before the start of the stay.

6. For reservations made through an external booking platform, the cancellation and payment policies specified in the terms of that reservation also apply.

7. If a Guest shortens their stay after it has begun, the payment for the unused portion of the stay is not automatically refundable, unless otherwise agreed by the parties or required by applicable law.

8. In the event of cancellation, the cancellation conditions presented to the Guest at the time of booking shall apply.

2.1. Local tourist tax

1. In accordance with the regulations in force in the Kościelisko Municipality, a local tourist tax is collected from Guests staying for tourism, leisure or training purposes. This tax is separate from the accommodation price.

2. The local tourist tax is PLN 3.00 per person for each day or part of a day of the stay, in accordance with the current rate set by the Kościelisko Municipality.

3. The local tourist tax is charged in addition to the accommodation price and must be paid by the Guest in cash.

4. The Property collects the local tourist tax in accordance with applicable regulations and transfers it to the relevant municipal authority. 5. If the Kościelisko Municipality changes the local tourist tax rate, the rate applicable on the date of the stay shall apply.

§ 3. Arrival and check-in

1. The accommodation period begins at 4:00 PM on the day of arrival.

2. Check-out must be completed by 11:00 AM on the day of departure.

3. Early check-in or late check-out is only possible by prior arrangement with the Property and is subject to cabin availability.

4. In the event of late check-out without prior arrangement, the Property may charge an additional fee of PLN 100 for each hour or part thereof.

5. Upon check-in, the Guest may be asked to present an identity document.

6. The Guest is required to provide accurate information necessary for processing the reservation and stay.

7. If the full payment for the stay has not been made or in the event of a serious breach of these House Rules, the Property may refuse to provide access to the cabin or take action in accordance with these House Rules and applicable law.

§ 4. Number of guests

1. Only the number of guests specified in the reservation may stay in the cabin, subject to the maximum occupancy allowed for that cabin.

2. Additional guests require prior approval from the Property and may be subject to an additional fee.

3. The Guest may not allow third parties to use the cabin or sublet it without the Property’s consent.

4. Visitors may enter the Property with the Owner’s consent. The Guest is responsible for their behaviour and any damage they may cause.

5. The Property may refuse to accommodate additional guests if their number exceeds the maximum occupancy permitted for the cabin.

§ 5. Rules for using the cabin

1. The cabin must be used in accordance with its intended purpose, safety regulations and these House Rules.

2. The Guest is required to take proper care of the cabin, its furnishings, equipment, furniture and the area immediately surrounding the cabin.

3. The Guest must immediately inform the Property of any faults, damage or missing equipment.

In particular, the following are prohibited:

carrying out repairs to installations, appliances or equipment without authorisation
making changes, modifications or alterations to the cabin’s furnishings or equipment
moving heavy furniture or equipment in a way that could cause damage
removing equipment or furnishings from the cabin without the Property’s consent
using equipment or furnishings for purposes other than those intended
organising parties or events that disturb the peace of other Guests or local residents

4. The Guest is required to keep the cabin clean and tidy.

5. If the cabin is left in a condition requiring cleaning beyond the standard service, the Property may charge an additional cleaning fee.

§ 6. Waste management (Waste sorting).

1. At Góralski Groń, waste sorting is mandatory in accordance with the regulations of the local Municipality.

2. Guests are required to place waste in the appropriate labelled bins or bags according to the type of waste.

3. Please do not place mixed waste in bins intended for recyclable waste or dispose of waste in the wrong bins.

4. An information leaflet explaining how to sort waste correctly is available at the Property. If you have any questions, please contact the Property staff.

5. Failure to comply with waste sorting rules or leaving waste unsorted may result in an additional fee of PLN 100, particularly to cover the costs of sorting and disposing of the waste.

§ 7. Quiet hours

1. Quiet hours at the Property are from 11:00 PM to 7:00 AM. During this time, any behaviour that causes noise or disturbs the peace and rest of other Guests or people living near the Property is prohibited.

2. The prohibition on organising loud parties, gatherings and events also applies before quiet hours if they disturb the peace of other Guests or the surrounding area.

3. In the event of serious disturbances or violations of quiet hours, the Property may take appropriate measures to restore order and, where justified, may contact the relevant authorities.

§ 8. No smoking

1. Smoking tobacco, using electronic cigarettes and using any other products that produce smoke or aerosol are strictly prohibited inside the cabins.

2. Cigarette butts must not be discarded anywhere on the Property, in waste bins inside the cabins or in any other areas not designated for their disposal.

3. If the smoking ban is violated, the Property may charge the Guest for the costs of removing the effects of smoking, particularly additional cleaning, laundry, ozone treatment or odour removal, if such measures are necessary.

§ 9. Fire safety

1. For safety reasons, the following are prohibited:

using open flames inside the cabins
using devices that may pose a fire hazard in a manner inconsistent with their intended purpose
bringing flammable materials, explosives or other hazardous substances onto the Property
making unauthorised modifications to the electrical system or other installations inside the cabin

2. When using a BBQ or any other designated area where fire is permitted, all safety rules must be followed.

3. Leaving a lit BBQ or open fire unattended is prohibited.

4. In the event of a fire or other emergency, Guests must immediately evacuate the cabin and notify the appropriate emergency services and the Property staff.

§ 10. Pets

1. For the comfort and safety of all our Guests and due to the nature of the Property, pets are not allowed at Góralski Groń. Please take this rule into account when making a reservation.

Thank you for your understanding and for respecting the rules that help us ensure a comfortable and peaceful stay for all our Guests.

§ 11. Children and minors

1. Children may stay at the Property only under adult supervision.

2. Parents or legal guardians are responsible for the safety and behaviour of their children.

3. Particular care must be taken near stairs, terraces, balconies, BBQs, fire pits and other facilities that may pose a safety risk.

4. The Property is not responsible for children left without appropriate supervision.

§ 12. Liability for damage

1. The Guest is financially responsible for any damage, destruction or missing items in the cabin’s furnishings, equipment or Property facilities caused by the Guest or by persons for whom the Guest is responsible.

2. The Guest is required to report any damage or malfunction immediately.

3. In the event of damage, the Property may claim reimbursement of the actual costs of repair, replacement of damaged items or restoration of the Property to its previous condition, in accordance with applicable law.

4. The Guest is not responsible for normal wear and tear resulting from proper use.

5. Attempting to repair damage or carrying out repairs without prior agreement with the Property is prohibited.

§ 13. Security deposit

1. To cover potential damage, the Property may require a security deposit of PLN 300 from the Guest.

2. Information about the requirement to pay a security deposit and its amount will be provided to the Guest before the start of the stay.

3. The security deposit will be refunded after the stay, once the condition of the cabin has been checked, taking into account any amounts owed for damage or other obligations of the Guest.

4. If the cost of damage exceeds the security deposit, the Property may claim the remaining amount in accordance with applicable law.

§ 14. Internet and devices

1. During their stay, Guests may use Wi-Fi access, provided the service is available in their cabin.

2. Internet access is provided primarily for personal use.

3. Guests must not use the Property’s network for any illegal activities.

4. The Property does not guarantee uninterrupted Internet access, particularly in the event of failures affecting the service provider, infrastructure or other circumstances beyond the Property’s control.

§ 15. Parking and vehicles

1. Parking at the Property is available to Guests free of charge for the duration of their stay.

2. The number of parking spaces may be limited.

3. Guests are required to park their vehicles only in designated parking areas.

4. The Property is not responsible for items left inside vehicles or for damage to vehicles, except where liability arises under applicable law.

§ 16. Valuables and items left behind

1. Guests should take appropriate measures to secure their belongings and valuables.

2. Money, documents, electronic devices, jewellery and other valuable items should not be left unsecured.

3. The Property is not responsible for the loss of or damage to Guests’ belongings, except where liability arises under applicable law.

4. Items left in the cabin after the end of the stay will be stored for 14 days. After this period, unclaimed items may be disposed of.

5. At the Guest’s request, items may be sent to a specified address. Shipping costs are covered by the Guest.

§ 17. Safety when leaving the cabin

Before leaving the cabin, Guests should:

close all doors and windows
switch off electrical appliances that do not need to remain in operation
ensure that heating appliances and other equipment are left in a safe condition
secure their personal belongings
ensure that the fire is completely extinguished after using the BBQ.

§ 18. Right of access to the cabin

1. Guests must allow Property staff to enter the cabin in the event of a malfunction, a threat to life or health, a risk of property damage or the need to carry out essential technical work.

2. Guests will be informed of the need to enter the cabin.

3. In emergencies requiring immediate intervention, entry to the cabin may take place without prior notice to the Guest.

§ 19. Rules regarding parties and Guest behaviour

1. Góralski Groń is a place for relaxation. Therefore, organising parties, hen or stag parties, loud gatherings or other events that may disturb the peace of other Guests or the surrounding area is prohibited unless prior consent has been obtained from the Property.

2. Aggressive, offensive or threatening behaviour that may endanger other people or property is prohibited.

3. In the event of a serious breach of these House Rules, the Property may contact the relevant authorities.

4. If the behaviour of a Guest or accompanying persons poses a serious threat, causes damage or significantly disturbs the peace of others, the Property may take steps to terminate the stay, while respecting the rights provided under applicable law.

§ 20. Complaints and reporting problems

1. Any concerns regarding the condition of the cabin, its equipment or the quality of the stay should be reported to the Property staff as soon as possible.

2. Prompt reporting of problems allows the Property to take action to resolve them during the Guest’s stay.

3. Complaints can be submitted by telephone or email:

e-mail: info@goralskigron.com
phone: +48 605660696

4. Where possible, complaints should include the Guest’s full name, dates of stay and a description of the problem.

5. Complaints will be reviewed within the time limits specified by applicable law.

§ 21. Personal data

1. Guests’ personal data is processed by the Data Controller for the purposes of managing reservations, fulfilling contracts, handling stays, processing payments and complying with legal obligations.

2. Detailed information about the processing of personal data can be found in the Privacy Policy available on the Góralski Groń website.

3. Making a reservation does not automatically constitute consent to the use of personal data for marketing purposes. Such activities require a separate legal basis and, where required, appropriate consent.

§ 22. Video surveillance

1. To ensure the safety of Guests and other persons staying at the Property, protect property and enable the establishment, exercise or defence of legal claims, video surveillance is in operation in the outdoor areas of the Property.

2. Video surveillance covers only the outdoor areas of the Property and their immediate surroundings, to the extent necessary to achieve the stated purposes.

3. The surveillance system records video footage only. The cameras do not capture or record audio.

4. Surveillance recordings may be stored for up to 14 days from the date of recording. After this period, they are automatically deleted or overwritten.

5. If a recording constitutes or may constitute evidence in legal proceedings conducted under applicable law, it may be secured and retained for the period necessary until the conclusion of such proceedings.

6. Areas covered by video surveillance are appropriately marked.

§ 23. Property liability

1. The Property undertakes to provide services in accordance with its offer, reservation conditions and applicable law.

2. The Property is not responsible for interruptions in access to services or utilities caused by circumstances beyond its control, particularly failures of electricity, water or telecommunications networks, weather conditions or other events outside the Property’s control.

3. The Property is not responsible for damage resulting from improper use of the cabin, its equipment or facilities by the Guest.

4. The Property’s liability towards the Guest is determined in accordance with applicable law.

§ 24. Refusal of admission or termination of stay

1. The Property may refuse to accommodate a person who:

does not meet the reservation conditions
has not made the required payment
is in a condition that may pose a threat to other people or property
has seriously violated the House Rules during a previous stay, subject to applicable law

2. In the event of a serious breach of the House Rules during a stay, the Property may take measures permitted by law, including requiring the Guest to stop the violations and, in justified cases, terminating the stay.

3. If the stay is terminated due to the Guest’s fault, there is no automatic entitlement to a refund for the unused portion of the stay, subject to applicable law and the individual terms of the concluded contract.

§ 25. Check-out

Before leaving the cabin, Guests are required to:

leave the cabin in a clean and tidy condition
dispose of waste in the designated area
take all personal belongings
switch off appliances that should not be left running
close all windows and doors
return keys or any other items provided for the duration of the stay, in accordance with the Property’s instructions
report any damage or faults that occurred during the stay to the Property staff

§ 26. Final provisions

1. These House Rules are available on the website www.goralskigron.com and may also be provided to the Guest in electronic or printed form.

2. Making a reservation or beginning to use the cabin constitutes acceptance of these House Rules to the extent permitted by applicable law.

3. Any matters not covered by these House Rules shall be governed by the laws in force in the Republic of Poland.

4. If any provision of these House Rules is found to be invalid or unenforceable, the remaining provisions shall remain in force, and the invalid provision shall be replaced with an appropriate provision that complies with applicable law.

5. These House Rules come into effect on 22 August 2026.

Góralski Groń
www.goralskigron.com
info@goralskigron.com | +48 605 66 06 96

Thank you for respecting our rules. We wish you a pleasant and peaceful stay at Góralski Groń!